“Would you have your manager join this call? I want to speak to them.” Tomiko did not know how this conversation would end. In the age of customer-no-service, Tomiko went way beyond the usual.
I was a loyal customer with this cell phone carrier for more than 10 years. I added my mother to my cell phone plan and asked Tomiko to locate a good family rate for me. Not only did she setup an economical plan, but she gave me and my mother new cell phones. This was a big deal. I wanted to shout from the mountain tops, “I am a happy customer!” I expressed my satisfaction to Tomiko’s manager because I hoped my comments would drive her management to reward her for doing a magnificent job.
I agree with Solomon. We must provide blessings and favor to deserving people. Especially when we have the means and the opportunity to give them a hand. Why keep favor? Favor shared is the seed to a future blessing. Why not plant the seed in order to share God’s love and reap the benefit later?
Should I fail to recognize someone for giving me great service, I miss the opportunity to make their lives richer. Customer service employees struggle to keep customers happy and their managers satisfied with statistics about their work. Because I showed gratitude for great service, I made a difference in the performance evaluation of Tomiko. Positive feedback is always welcomed, but rarely given.
What keeps you from giving compliments when you receive great service? Just think if you were in the employee’s shoes. It does not cost money to give great feedback. What better way to show God’s love and make someone else’s day?
(Photo courtesy of morguefile and TrisMaria.)
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